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英语专题投诉信写作指导作文 文案:
英语作文专题投诉信写作指导
英语作文专题投诉信写作指导第一部分:文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。常用于消费者的利益受损、正常生活和工作受到干扰等令人烦恼的事情。在语言方面,要注意把握分寸,要公平、公正。写作步骤:第一步:表明投诉原因。第二步:说明投诉问题,并说明问题带来的后果。第三步:提出合理的建议或期待回复。第二部分:语言积累常用语块1. 抱怨2. 表达不满3. 忍受4. 对……满意5. 糟糕的服务6. 采取措施7. 解决问题8. 预防……发生9. 调查此次事件10. 以粗鲁的方式11. 向……道歉12. 出乎意料13. 不用说14. 尽快15. 把某事牢记在心1. complain about2. convey\/express one’s dissatisfaction3. put up with\/bear4. be content\/satisfied with5. poor service6. take measures7. deal with\/solve the problem8. prevent…from happening9. investigate\/look into the matter\/incident10. in a rude manner11. make an apology to…\/apologize to…12. out of one’s expectation13. needless to say14. as soon as possible15. bear sth. in mind套用句式1. 我写信是投诉关于……2. 这几年我对你们的服务都很满意,但是我写信是表达关于……的不满。3. 我对……不满意有一些主要原因。首先,……更糟糕的是,……最后,……4. 我真诚地希望你能认真调查这件事情,以及采取恰当的措施防止类似事件再次发生。5. 你若能尽快采取措施处理这个问题,我将感激不尽。1. I am writing to complain about…2. I have been content\/satisfied with your service for years but I am writing to express my dissatisfaction about…3. There are some main reasons why I am not content with… . At first, … What’s worse, … Eventually, …4. I sincerely hope that\/It is my sincere hope that you will look into\/investigate the matter\/incident seriously and proper measures should be taken to prevent such an incident happening again.5. I would appreciate it very much if you could take measures to deal with\/solve the problem as soon as possible.第三部分:满分模版Dear Sir\/Madam,My name is \/I’m _____(自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ______(投诉的内容).________(简述导致矛盾的事件). I _____(表达本人曾做过的努力). But_______(投诉原因一). Besides, _____ (投诉原因二). To be frank, ______(客观的评论,以示诚恳). To make up for it, I suggest ______ (表达本人期待的解决方案). I sincerely hope you can better your service and that mistake won’t arise again in the future.I am really annoyed about it. I believe you will take my complaints seriously. I am looking forward to your early sincerely,Li Hua模版范文奇爱的经理:我是李华,贵酒店的一名顾客。我写信向您投诉贵店令人不满的服务。我在贵店居住的1月28号到1月30号期间,贵店的服务有太多让我不满之处。首先,我发现我的行李箱在被贵店的一个行李员送至房间后破损。另外, 卫生间的马桶漏水。更糟糕的是,楼下酒吧的噪音每晚持续到深夜影响我的休息。我对贵店的服务很是失望,并且希望您改进服务质量以防这样的问题在以后仍然发生。我对这件事情真是很恼火。我相信您会认真对待我的投诉。盼望尽早回复。李华Dear Manager,I am Li Hua, one of your hotel’s customers. I am writing to complain about your unsatisfying my stay at your hotel from Jan 28 to 30, the service in your hotel left much to be desired. To begin with, I found my suitcase broken after they were carried to my room by one of your porters. Besides, water was leaking out of the toilet in the bathroom. Worse still, the noise from the bar downstairs went on so late into the night each night that I couldn’t get good rest. I’m disappointed with your service, and I hope you can better your service in case the same matter arises in the future.I’m really annoyed about it. I believe you will take my complaints seriously. I am looking forward to your early sincerely,Li Hua第四部分:实战突破习作修改(做短文改错,背经典范文)Dear Sir,I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that, it didn’t ring or sent text messages. Then I took them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as Sincerely,Li Hua1. in→on, 具体的某一天用介词on。2. before→after, 在多长时间之后用after。3. sent→send, or并列的两个动词都采用原型结构。4. them→it, 特指的买到手里的这一部手机。5. month→months,复数形式。6. impossibly→impossible, it is +adj to do sth.7. hear→hearing, 介词后用动词的ving形式。8. What→How, 如何用how。9. send to→send,及物动词。10. One of same→one of the same, 特指。好题调研假定你是李华,上周六,你有一次不愉快的就餐经历,对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下:1. 问题:牛肉面有苍蝇,服务员态度粗鲁。2. 要求:餐厅赔礼道歉。注意:1. 词数100左右。2. 可以适当增加细节,以使行文连贯。Dear Sir,I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is ’s my sincere hope that you can investigate the matter seriously and make a formal apology to me.I look forward to a better service next Sincerely,Li Hua第五部分:升华练习假定你是李华,你在上周日搭坐102号公交车,该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下:1. 司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)。2. 希望尽快查清此事。注意:1. 词数100左右。2. 可以适当增加细节,以使行文连贯。第六部分:总结反馈
英语专题投诉信写作指导作文 文案:
一封投诉信
假设你是李华,你在5月2日去一家商店买衣服。当你请一个王姓服务员帮你找适合你的型号的衣服时,她以忙为借口让你自己找,你说你找不到才来让她帮忙,她说你找不到就说明没有。你对这位服务员的服务态度十分不满,并写信向该商店的销售经理投诉该服务员。
注意:1、词数120左右;2、信的开头和结尾已为你写好,但不计入总词数;3、可适当增加细节,以使行文连贯。
范文:
May5,2006
DearSalesManager,
Thday,May5,2012,around2P.m..,skedasalesperson,rhelpinfindingmysize,inedthatthereasonwhyIcametoherwasthatIcouldn’nsaidinarudetonethatifIcouldn’tfindone,itmeantthatthestoredidn’thaveit,andthatIneededtolooksomewhereelse.
hatyouwilllookintothematter:IshopfrequentlyatyourstoreandIlookforwardtoamorepleasurableshoppingexperiencenexttime.
英语专题投诉信写作指导作文 文案:
Wang Hong
【写法指要】
投诉信(letters of complaint)通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门,揭发产品质量的低劣、服务态度的糟糕,抱怨不应出现的情况或问题等,以求得解决的信件。写投诉信要实事求是地把问题讲清楚,态度要冷静,做到有礼貌,不能恶言伤人。
这封信的作者用的是对比法,先写学校的地理位置和原先学校的优美环境,后写化工厂建起后对学校造成的污染,最后提请报界呼吁保护环境的问题。写得有理有据,令人信服。
英语专题投诉信写作指导作文 文案:
一、建议信?Letter?of?Advice?
建议信是对收信人就某一问题提出看法、建议或忠告。建议信不同于投诉信,所以写信人一定要注意礼貌当先。建议信一般包括以下内容:首先说明写信的目的,其次,在肯定优点的基础上提出自己的建议或看法(否则别人以为你在投诉,而不是在提建议),最后表达希望
采纳建议。
写作“三步走”:?
自我介绍、说明目的—委婉地提出建议及改进措施,或提出忠告—礼貌地总结或期盼回
复?
二、书面表达之建议信
[写作模板推荐]
TopicDateDear_______,①I’mgladtoreceiveyourletteraskingformyadviceon______.\/I’mgladtowritethelettertoyouon______.②Hereareafewsuggestionsforyourreference.③Firstofall,itisimportantto_____.④Asyou’ll_______.⑤Then,italsohelpsifyou______.⑥Besides,itshouldbeagoodideato______.⑦Because______.⑧Youcanalso_______.⑨I’msurethat________.⑩elyyours,Signature标题日期称呼①提出写信的原因②过渡句引出建议③提出第一条建议④第一条建议的理由⑤提出第二条建议⑥提出第三条建议⑦第三条建议的理由⑧提出第四条建议⑨第四条建议的理由⑩表达本人的愿望
三、典范文背诵
赛前准备做好充分准备:如平时可对着镜子练习用语简练,使评委印象深刻比赛时保持微笑忘词时不紧张,继续演讲
假设你是小明的好朋友李华,小明参加了一个英语演讲比赛,他对比赛非常担心,向你求助,请你根据以下内容给他写一封建议信。
[写作内容]
1.说明回信的意图;2.向小明提出建议;3.预祝小明比赛成功。
参考词汇:
充分准备:lprepared充分准备
andconciselanguage简洁精练的语言
\/makeadeepimpressionon给某人留下深刻的印象
DearXiaoming,
...
[参考范文]
DearXiaoming,
I’mverygladtoreceiveyeafewsuggestions.
Firstofall,it’simportantts,youhadbetteruseabriefandconciseuaregivingthespeech,remembertokeepsmileandevenifyouforgetyourwords,don’tbepanicandjustcontinueyourspeech,becausenoonewillnoticeit.
Wishyousuccessinthespeech!
Yours,
LiHua
四、课后练习
为了帮助中学生健康成长,某中学英文报开辟了“HEART-TO-HEART”专栏。假设你是该栏目的编辑Jamie,收到一封署名为Worried的求助信。信中该同学向你诉说了自己的困扰:近日容易发脾气,使正常的学习和生活受到了影响。请用英文给该同学写一封回信。
内容要点如下:
1.表示理解并给予安慰;
2.提出建议并说明理由。
注意:
1.词数120左右;
2.信中不能出现与本人相关的信息;
3.信的开头与结尾已为你拟好,不计入总词数。
参考词汇:tempern.脾气,情绪
HiWorried.:
I’msorrytoknowthatyou’rehavingsuchabadtimeatthemoment.
Yours,
Jamie
参考范文:
HiWorried,
I'msorrytoknowthatyou'thisthateveryonewillhaveoneofthoseperiodswhenthingsseemtobegoingwrong,soyoudon'ortantthingistolearntocontrolyourtempersothatyoumaynotdoorsayanythingyou’ethreeusefultips:
First,,gooutdoorsandplayteamgameswrd,ositiveattitudetowardslifecanbehelpfulinliftingyourspirits.
Ihopeyou'llsoonfeelcalmerandcarryonasnormal.
结语:在日常学习、工作或生活中,大家对《英语专题投诉信写作指导》作文都不陌生吧,作文是一种言语活动,具有高度的综合性和创造性。相信写《英语专题投诉信写作指导》作文是一个让许多人都头痛的问题,以下是小编帮大家整理的《英语专题投诉信写作指导》优秀作文,仅供参考,欢迎大家阅读《英语专题投诉信写作指导》